Ripon EV
Customer Care

Yes, Ripon EV chargers use the universal Type 2 connector (IEC 62196), making them compatible with all electric vehicles and plug-in hybrids sold in the UK and Europe. One charger fits all!

We offer a full range of smart EV chargers, including tethered, untethered (socket), and LCD smart chargers, suitable for both home and commercial use.

Absolutely. Our chargers integrate with the Tuya Smart App, allowing you to schedule charging, track energy usage, set charging limits, and manage your charger remotely.

Our installation will be handled with care by our nationwide team of Ripon EV Certified Installers. Just send us an enquiry, and we’ll put you in touch with a qualified installer in your area.

A standard home installation typically takes 1–3 hours, depending on cable routing and your existing electrical setup. More complex installations may take longer.

Yes. All Ripon EV chargers include a 3-year manufacturer’s warranty covering defects, malfunction, and hardware issues.

Yes, if you meet the eligibility criteria. Many customers, including landlords and workplace installations, can receive up to £350 off through the OZEV grant.

Yes. Ripon EV chargers include built-in safety protections, load management, RCD protection, and compliance with UKCE, CE, IEC/EN standards, ensuring safe and reliable charging.

Our tethered chargers come with a 5-metre cable as standard, with optional longer lengths available upon request.

Our UK-based support team is available via email or phone. If needed, we can also arrange for your local Ripon EV Certified Installer to assist with on-site diagnostics or repairs.

Yes. All Ripon EV smart chargers support OTA firmware updates, ensuring your device always has the latest features, security patches, and performance improvements without needing a manual upgrade.

Ripon EV chargers are designed for a single-phase 230V AC supply and typically require a 32A circuit. Your installer will assess your property’s electrical capacity before installation.

Ripon EV chargers use built-in WiFi for smart connectivity. Once connected, the Tuya App enables remote control, scheduling, energy monitoring, and OTA updates.